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Darin Fox's avatar

One distinction in this series really resonates with me. That is, having expertise represented isn't the same as expertise having influence.

I see this inside many organisations, and it is a frustration articulated in different ways by the experts I work with.

The decision makers can invite the technical expert to the meeting. Give them five minutes on the agenda. Ask for their analysis. Put their recommendation in the papers.

Thank you for your time. Next!

The decision-making process of the decision-makers is designed with written and unwritten rules that result in the expert voice having almost no chance of changing the decision that may have already been made before the expert walked in the room.

Perhaps the question decision-makers need to ask themselves isn't “Were the right experts consulted?”

Maybe it's “What could be possible if their expertise is there?”

- Could we understand the problem differently?

- Could our assumptions and biases get challenged?

- Could other options appear through the discussion, not what is presented?

- Could our decision improve?

Presence is relatively easy to manufacture, but influence is much harder.

Positive impact is harder still. And that requires the decision-makers and the experts to genuinely listen to each other.

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